Features
Everything your guests need.
Nothing you have to manage.
Jack handles guest messages around the clock so your team can focus on delivering great stays — not answering the same questions over and over.
Instant Guest Replies
Jack responds to guest messages in seconds — at 3am, on weekends, during peak check-in. No one waits. No question goes unanswered.
- WhatsApp, SMS, email, and web chat — all channels covered
- Powered by your own AI — no shared model, no data leaks
- Trained on your property info, policies, and FAQ
Jack
Online
Runs While You Sleep
Most guest messages come after 9pm. Jack handles the night shift — no night reception, no missed enquiries, no lost bookings. Once deployed, it just runs.
- Self-hosted — runs on your server, no external dependency
- Zero-downtime deployments and automatic restarts
- Urgent requests escalated immediately via WhatsApp or email
12:00am
always on
Upsell at the Right Moment
Jack recognises upsell opportunities mid-conversation and offers the right add-on at the right time — late checkout, room upgrades, spa bookings, breakfast. No pushy sales, just helpful suggestions that convert.
- Late checkout, upgrades, spa, dining — all handled in chat
- Offer triggered naturally from guest context, not scripts
- Every accepted upsell logged and visible in the dashboard
Jack
Works in Any Language
Guests write in their language. Jack replies in the same language — automatically. No setup, no translation plugins, no extra charge.
- 95+ languages supported out of the box
- Detects and matches the guest's language automatically
- Staff dashboard always shown in your preferred language
Guest message received
EN
English
Handles Requests Automatically
Towels, restaurant bookings, late checkouts — Jack captures each request, logs it as a task, and routes it to the right team member. No calls, no stickies, no missed requests.
- Creates and assigns tasks from guest messages
- Integrates with your PMS and operations workflow
- Notifies staff with full context — no back-and-forth
Today's Tasks
0 doneKnows Your Guests
Jack remembers every guest across visits — their preferences, past requests, and booking history. Returning guests feel recognised instantly.
- Guest profiles built automatically from conversations
- Syncs with your PMS for booking context
- All data stored on your server — never shared with third parties
Sarah M.
3rd visit · Room 204
Preferences detected from past stays
Profile ready — Jack will greet her by name
You Stay in Control
Jack handles routine messages automatically and escalates anything complex or sensitive to your team. You see every conversation and can step in at any time.
- Smart escalation — urgent issues reach staff instantly
- Staff can take over any conversation with one click
- Full audit log of every message and action
Conversations
1 needs attentionPre-arrival That Sells Itself
Jack automatically reaches out before guests arrive — sharing arrival info, offering early check-in, prompting a dinner reservation. Guests arrive prepared, front desk gets fewer calls, and you earn more per stay.
- Fully automated — triggers from your PMS booking data
- Each message personalised to the guest and stay
- Upsells woven in naturally — not as a sales blast
Pre-arrival Sequence
Booking: Sarah M. · Check-in Fri 14 Mar
No Monthly Fee. Ever.
Jack is open source and self-hosted. You pay for your own server — typically a few dollars a month. No per-message billing, no platform fees, no vendor deciding to raise prices or shut down.
- MIT licensed — free to use, modify, and self-host
- Your data lives on your server, not someone else's cloud
- No lock-in — export everything, anytime
Typical SaaS chatbot
Check In Without the Queue
Jack connects to your smart locks and sends each guest their door code via WhatsApp at check-in time. Guests go straight to their room. Reception handles exceptions, not every arrival.
- Code delivered automatically when room is ready
- Works with major smart lock providers
- Reception notified if guest doesn't confirm receipt
Jack The Butler
online
Hi Sarah! Your room is ready. 🎉
14:03
Your door code for Room 204:
14:03
Room 204
Locked