Jack's multi-channel inbox lets you communicate with guests on their preferred platform while managing all conversations in one place.
Supported Channels
WhatsApp Business
Most popular for international guests
Connect via WhatsApp Business API. Guests message your business number, Jack responds instantly. Supports rich media, quick replies, and read receipts.
SMS
Universal reach, no app needed
Send and receive SMS via Twilio. Works with any phone number worldwide. Great for guests who don't use WhatsApp or for sending confirmation codes.
Formal communication, longer messages
Connect your property's email via SMTP/IMAP. Jack monitors the inbox, responds to guest queries, and can escalate complex issues to staff.
Web Chat
Embedded on your website
Add a chat widget to your website. Visitors can ask questions before booking. No setup required—just embed the provided script.
Unified Inbox
All channels feed into a single inbox in the dashboard. Staff see:
- All conversations in one list
- Channel indicator for each conversation
- Guest profile and history across channels
- Real-time message updates
If a guest contacts you on WhatsApp then later emails, both conversations link to the same guest profile.
Guest Identity
Jack identifies guests by their contact information:
- WhatsApp/SMS — Phone number
- Email — Email address
- Web Chat — Session-based (can link to email if provided)
When a guest's phone and email are known, Jack links their conversations across channels automatically.
Channel-Specific Features
- Template messages for notifications
- Quick reply buttons
- Image and document sharing
- Read receipts and delivery status
SMS
- 160 character limit handling (auto-splits long messages)
- MMS support for images
- Delivery receipts
- HTML formatting
- Attachment support
- Thread grouping
- Reply detection
Web Chat
- Customizable widget appearance
- Pre-chat form for guest info
- Typing indicators
- File uploads
Channel Costs
- WhatsApp Business API Free (first 1000 conversations/month)
- Twilio SMS ~$0.0075/message (US)
- Email Free (your existing email)
- Web Chat Free (included)